Terms & Conditions


Terms and Conditions of service.

Birmingham Floors service is part of BEO PRO GROUP LTD

Payment must to be immediately after the job is finished on the same day and the client is happy with the job. If is there is any issue with the job you need to explain and ask how we can sort it out.

Birmingham Floors! reserves the right to amend the initial quotation, should the Client’s original requirements change.

Some floor defects, repairs or additional work that is needed, may not be visible during the site visit. These can often be seen only once the sanding commences, and/or carpets, underlay, existing flooring, building equipment are removed or the subfloor level is assessed to be not good for installation once the area is cleared from furniture/floor coverings.

Birmingham Floors! reserves the right to amend the quotation under these circumstances.

Moisture issues related to the subfloor and surrounding walls not visible or not disclosed during our survey visit are also excluded from the quotation.

You agree that we may charge interest on all invoices not paid within 5 working days from the invoice date at the rate of 8% above the European Central Bank base rate until full and final payment of the relevant invoice. You agree to pay our reasonable and proper cost of services of invoices not paid within five working days from the invoice date.
Prices exclude M.C.D unless otherwise stated.
Prices are fixed for 3 months.
Payment terms are 28 days for net from date of invoice unless otherwise stated ( regular business clients only). When working with a new client, it will be at the discretion of The Birmingham Floors as to whether a deposit is required before commencement of work on site. Subsequent contracts may also be subject to the payment of a deposit.
All goods remain the property of The Birmingham Floors until paid for in full.

We recommend that sub floor consisting of sand/ cement screed should always be prepared with a minimum 3mm latex.
Please note: latex screed provides a smoothing compound that follows the contours of the sub floor; it is not a levelling compound.
Costs given are for continuous working during normal hours (Mon-Fri, 8am-5pm).
Costs subject to verification of site re-measure where applicable.
Trimming of doors are excluded unless otherwise arranged. We can do small job too, but there is a minimum charge. Minimum labour to be charge £160 and takes up to 4 hours per fitter. (Company minimum charge is £300 ex vat). Helper minimum additional charge is £60. Repair job will be charged per hour ( no guarantee how long will last) Day works to be charged at £40.00 per hour as required per fitter. Helper minimum charge is £12 per man. Over time or  time different of working hours from 8am to 6pm will be extra charged.
Additional materials/ plant to be charged at trade + 15%.
During the winter months, it is essential that the heating system is operational before any installation. Failure to ensure this may cause irreparable damage to the floor covering of which The Birmingham Floors cannot accept any responsibility.
Our quotation includes for work as detailed only. Any changes or additions to the description hereto will be charged accordingly.
Our quotation is based on cleared areas only unless stated. Although we will be pleased to help with or around heavy objects, this must be a prior arrangement; otherwise, a further labour charge may be made. The Birmingham Floors accepts no responsibility for damage to property not moved or whilst being moved.
The Client is responsible for re-routing of all cables, wires etc. that may run across the sub floor before installation of new floor covering. If this prevents an installation proceeding on a booked installation date, this could incur a cancellation charge or waiting time charge. The Birmingham Floors accepts no responsibility for damage to wires or cables during installation.
Linoleum Floors. All linoleum installations may incur a phenomenon known as stove yellowing. This may cause the flooring to appear slightly more yellow or darker when first installed. Exposure to light after installation will cause the flooring to achieve the correct colour. This process may take up to 3 months and is entirely normal. However it is more noticeable with the lighter colour ranges.
Please note; if we are working through a main contractor for a third party, this term overrides all other considerations and maintains the goods as the property of The Birmingham Floors are to incorporate this condition within its terms and conditions with their Client.
The Birmingham Floors reserves the right too levy a surcharge of £300.00 per man per day if the Client changes an installation date within seven days of the agreed date.
Order is subject to written confirmation and/or order number.
Receipt of order or deposit payment on the contract will be an agreement of Terms and Conditions of The Birmingham Floors.
Contract is also our word for Estimate / Quotation.
On site work the main contractor will be responsible for providing lights, electricity and clear access.
On site the main contractor if required will make provisions for safe and secured storage of the flooring products and at all times will be responsible for the health and safety of our operatives on their site.
On completion of floor installation the Client or site representative will sign off the work.
Once sign off has occurred you are agreeing to the satisfaction of work completed.
If there are any disputes with the work carried out the work must not be signed off.
Sign off is at client’s discretion. Any damages or marks found in the floor that have been caused by the Fitter will only be rectified if pointed out to the fitter before the client has signed off work, any damages noticed after this time i.e. the following day, will be assumed to be the fault of the client and will not be rectified.
The company reserves the rights to change these Terms and Conditions from time to time.


 If the Client requests keys to be collected by the Birmingham Floors operatives from an address outside the postal code of the Client’s address than a £10.00 charge will apply. The charge will cover only the pick up of keys. If said keys need to be returned back to the pickup address or any other address another charge of £10.00 will apply.
 If any estimates of how long it will take the operatives to do the job required are being provided, that is only an estimate based on the average time it takes for such service from our previous experience and of similar size to the Client’s; it’s being difficult to estimate precisely how long it may take due to specific obstacles and that a degree of flexibility may be required.
The Client understands that the price he has been quoted is not for a “package deal” and does not include anything apart from services included in the quote.
 Lift and dispose of existing flooring/ carpets, underlays, grippers, tiles, wooden floors or laminates/ is not included in the quotation, unless specifically stated. The quotation excludes the clearing of debris created by tradesmen or building work unless otherwise stated. Our operatives will clear and dispose of all rubbish created during the works.
 The Client is responsible to ensure that the areas are completely empty of furniture and/or appliances unless previously agreed with the Company and included in the Quotation. If our specialists move the furniture at their discretion due to Health and Safety, they will not move the furniture back, because of the drying of the floor sealer.
 Birmingham Floors! shall arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.
 All fragile and highly breakable items must be secured or removed.
 The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. Birmingham Floors! shall not be responsible for the Clients failure to comply with this obligation.
 The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
 Birmingham Floors! reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. We may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
The Client has to ensure that there are no other trades working or walking in the area where our operatives work. Failure to ensure this will result in time delays and additional charges.
 The Client agrees to pay with the final invoice all parking, congestion and ULEZ charges incurred during the works. These charges are usually not included in the quotation.
The Client agrees that the Company has the right to take photos during the site visits and the works for marketing purposes and legal disputes – free from any personal details. The Company owns the copyright.
 All phone conversaions are recorded for fraud prevention and to maintain better quality of service.

All quotation provided by the Company includes a reference to the complete contents of these Terms & Conditions.

Exemptions & Limitation of Service Guarantee:

  1. Service Guarantee cannot be provided for services not paid in full on completion, as per the final invoice(s).
  2. Does not cover damage made by third party service; leaks or damp caused by faulty appliance; increased air humidity or increased subfloor moisture levels, which have appeared after the floor installation.
  3. Does not cover floor installation in areas with humidity issues and high moisture levels.
  4. Does not cover gaps on flooring as a result of increased humidity levels, unstable environment, where there is a previous history of large gaps appearing on the floor, subfloor structural or moisture issues.
  5. Does not cover squeaks or issues arising from the subfloor, where the subfloor preparation was not part of the quote provided.
  6. Does not cover works on floor coverings, which are at the end of their usability term.
  7. Our Service Guarantee does not cover any additional work agreed with an operative on-site except within the Quotation received by the Client without being approved by Birmingham Floors in writing.
  8. The Service Guarantee will be void if the Client enters in additional work agreement regardless of the type of work with an Operative of Birmingham Floors without written approval.
  9. Our Service Guarantee for laminate flooring , LVT flooring and safety flooring vinyl is limited to the guarantee provided by the manufacturer of the product. We will only cover service and material faults for accessories within 3 months of installation.


 All Birmingham Floors! service quotes are inclusive of VAT unless otherwise specified on the Quotation provided.


 Unless otherwise agreed in writing by the company immediate payment of any remaining unpaid balance on the completion of the works. Payments are accepted in cash, bank transfer or by debit/credit card. All cheques should be made payable to Birmingham Floors! Services.
 Although greatly appreciated and a powerful way to say ‘Thank you’, the Client understands that tipping is not required.
 Birmingham Floors! reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
Birmingham Floors! reserves the right to register for collection by CCJ any payments not received within a maximum of – 30 days for Businesses and 14 days for Residential clients.
Additional charges in respect to CCJ registration will include – relevant current court fees and solicitor’s fees, plus £150 legal admin fee, plus £150 late payment charge and interest claim at rate pointed at
 Birmingham Floors! reserves the right to cancel any contract and back charge for completed services, to adjust the balance according to standard rate(s), if any false or misleading information was provided, which has resulted in a discount on services.
The rates of payment by Birmingham Floors! shall stay as agreed on the quotation provided between the Company and the Client, or their representative. The Client shall make no reduction or retention from the invoice unless agreed between the Company and the Client.
Payment for flooring, underlays, thresholds and other required materials and mouldings are required at the time of booking of service, the stock is only released on cleared funds. Any current discounts & offers will be applied to the final invoice. Please pre-book your flooring in advance, as availability is subject to current stock.
Unless otherwise agreed a deposit payment is required before starting the project. The deposit payment is not refundable if the Client decides to cancel the project after operatives arrived on site. The Company shall not be obliged to begin the work until the deposit has been paid.
In the case of breach of contractual terms between Birmingham Floors and The Client by The Client agreeing or receiving additional services without being approved by Birmingham Floors all sums quoted are immediately due. Birmingham Floors reserves the right to terminate any ongoing works.


 To book a service, contractors working under CIS should raise a Purchase Order received by email or hardcopy.
Payments are received against CIS Pro-Forma invoice produced by Beo pro group ltd, and Invoice will be sent upon receiving of CIS  Statement.
 Payments must be received within 14 days or a maximum of 30 days from sending a pro-forma invoice.
If CIS Statement is not received within 45 days of invoicing, the balance between the Standard Invoice and CIS Invoice will be automatically registered for collection by CCJ, as per late payments.